30 DAYS FREE RETURN
How do you return?
If you want to return an order or a product, everything is very simple at S.C. Bucovina Baits S.R.L. Ways you can do this is by courier. For the courier option, it will be necessary to send an email in advance to the address office@bucovina-baits.ro with the order number, the name of the product to be returned, the reason for the return, name and surname and the IBAN account in which the refund is desired. After receiving the email, we will contact you within 24 hours. In case of return by courier, the cost of the transport will be borne by the customer.
The money is returned quickly, in less than 3 working days. We want to continue to offer all these services and even surprise you with new ones, but we also need your help.
It is important that you return responsibly!
What does responsible return mean?
Return the product you no longer want in the same condition in which it was delivered.
What conditions must the returned product meet?
The condition of accepting the return is that the products are in the same condition in which they were delivered (not to be damaged, not to show signs of wear, to have all the labels intact). The products mentioned in the return email must be handed over to the courier in full, exactly as they were mentioned in the return request. If there are different products in the return package compared to those in the email, after the package has been primed, they will be returned to the sender.
Limitation of the right to free return within 30 days
SC SC Bucovina Baits S.R.L. reserves the right to limit the “Return in 30 days” service in case of repeated returns, regardless of the type of product returned.
The consumer will be informed through a written notification, call or e-mail, when incorrect behavior is detected.