METHOD OF DELIVERY


For the safety of a quality service, we opted for exclusive delivery through a fast courier company. Deliveries will be made by Fan Courier, with the option to receive the ordered products at any address in Romania.
Upon receipt of the parcel, please check the integrity of the packaging, as well as the availability of the certificate and the tax invoice. Mentions regarding possible problems regarding the integrity/content of some parcels can be made at the time of delivery on the AWB (reception form specific to the courier company) or a statement of findings is drawn up, the receipt and payment of the parcel is refused. Any subsequent complaints regarding these aspects are null and void.

DELIVERY DATE


In the case of products in stock, the standard delivery time is a maximum of 48 hours from the date of placing the order. This term is valid for working days. If the products are in stock and the order was placed before 12 o’clock, we will do our best to get the products to you within 24 hours of placing the order.
If the ordered products are not in stock, you will be notified of a new delivery date.
In situations where one of the ordered products can no longer be replenished or can be, but at a different price, the order will be canceled and you will be contacted to inform you
In any of the two situations described above, you will be contacted by a representative to confirm the order and communicate the delivery date.

SHIPPING COST


The cost of delivery is calculated automatically depending on the weight of the products, the method of payment and any promotions that refer to the transport.
For orders of at least 200 RON, shipping is free (if the delivery address is within the Fan Courier coverage area).
For the localities not covered by Fan Courier, an additional cost of 15 RON will be added regardless of the distance. The final cost will be communicated by a bcv.ro sales representative
You can consult the list of localities where there is a Fan Courier office

SPECIAL SITUATIONS:


The delivery term may suffer delays, in situations arising independently of the participation of bcv.ro or the courier company, such as: unfavorable weather conditions, accidents or road blocks. In all these cases, a representative of the sales department will notify you of a new delivery date.

LIMITATION OF LIABILITY


Responsibility for the content of the site. bcv.ro is not and cannot be held responsible for the damages caused by the errors, inaccuracy or non-updating of the information published or maintained on the site, which is not due to its fault.
If the prices or other details related to the products/promotions were displayed incorrectly, including due to the fact that they were entered incorrectly in the database, we reserve the right to cancel the delivery of the respective product and notify the customer by phone/e- mail as soon as possible, about the error that occurred, if the product has not been delivered yet.
The prices of the products on this website are informative and may undergo unannounced changes. The promotions presented on the website are valid during the mentioned time period / if no time period is mentioned, they are valid within the limits of available stocks.
All products presented on this website are available within the limit of available physical stock. In case of stock exhaustion, the bcv.ro representative will offer alternatives by presenting other products similar in terms of appearance and technical specifications to the ordered product whose stock has been exhausted.
Also, the images are presented on the website as an example, and the delivered products may differ from the images in any way.
bcv.ro reserves the right to complete and modify any information on the website.
bcv.ro is not responsible for any loss, costs, lawsuits, claims, expenses or other liabilities, if these are directly caused by non-compliance with the Terms and Conditions.
Data collection – is done through various methods and specific tools such as: professional traffic tracking software, the newsletter management application, by saving in databases the various contact forms available on the site that are filled in by users, through online questionnaires And so on
Cookies – the bcv.ro website uses cookies, which are data stored on the user’s hard drive, containing information about the user. The use of the cookie type mechanism is an advantage for the benefit of the visitors, it ensures the memorization of some navigation options on the site such as the language in which the site is displayed, the type of filters applied to the display of certain pages, the memorization of the username and password for quick access to the site’s content. Not accepting a cookie does not mean that the user will be denied access to browse the site, to read its content. With the help of cookies, site owners can monitor and segment users’ interests towards certain areas or applications of the site, which allows them to subsequently improve the browsing experience, introduce relevant content for the user, etc. Some of our business partners use cookies on our website, for example, those who advertise. However, we do not have access to nor can we control these cookies.

Online with bank card through EuPlatesc (Visa/Maestro/Mastercard).


In the case of the “Online by bank card” payment option, you will be redirected to the secure page of the payment processor where you will fill in a form with the information about your card.
Payments with credit/debit cards issued under the Visa and MasterCard logo (Visa/Visa Electron and MasterCard/Maestro) are made through the “3-D Secure” system developed by the Visa/MasterCard card organizations and which ensures online transactions the same security level like that achieved at the ATM or in the physical environment, at the merchant.
“3-D Secure” ensures first of all that no information related to your card is transferred or stored, at any time, on the servers of the virtual store.
Important to know! – For payments by bank card, no commission is charged from the card holder!